Job Description
The Technical Writer assists with the creation and editing of end-user and internal technical documentation for applications. Documents include but are not limited to end-user manuals, release notes, configuration guides, online help, and internal training. Candidates must be able to execute multiple projects from concept to publication successfully.
Requirements
Essential Responsibilities:
- Outlines, writes, and edits technical product documentation and internal user guides
- Researches and translates technical information into digestible content for both non-technical and technical audiences
- Collects data by interviewing SMEs, researching written material, attending training sessions, and using client’s software
- Develops and implements updates to existing documentation
- Attends assignment-related meetings to gather product information
- Cooperates with colleagues to propose and attend meetings, solve problems, and answer questions
- Performs testing of documentation and participates in peer review and editing processes
- Assists in the resolution of documentation issues
- Reports To: Technical Documentation Manager
Minimum Qualifications:
- 5 years technical communication experience
- Experience documenting software developed in an Agile environment
- Experience with moderately complex projects
- Comfortable gathering information from SME’s
- Ability to adhere to and comply with defined procedures and policies
- Experience and proven ability to communicate effectively with business associates; accurate grammar, spelling, and punctuation skills are a must
- Attention to details and follows procedures/protocols BA/MA in English, Journalism, Technical Writing/Communication, Linguistics, or similar field
Preferred Qualifications:
- 6+ years of technical communication experience Experience with documenting software in a SAAS/Agile environment
- Experience with Camtasia, Captivate, or other video editing software
- Experience with Confluence and Office Suite
- Knowledge of logistics and transportation Proficient with Adobe Photoshop or other photo editing applications
- Working knowledge of web technologies, such as HTML and CSS
Please submit a representative sample of your writing (portfolio) with your resume.
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Job Information
- Industry
- Computer Software
- Office Locations
- Cebu/Bacolod/Makati/Ortigas/Davao
- Work Setup
- Work from home until further notice