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Salesforce Service Cloud Developer

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Job Description

Based on our continued growth, we currently have an exciting opportunity for a Salesforce Developer with experience in Service Cloud.

The Salesforce Developer will work in an agile development team, building applications of the highest standards with a view to achieving an excellent customer experience and meeting the client’s solution requirements. They will help to define and understand requirements relating to Salesforce capabilities, and then design and develop solutions with multiple components of the Salesforce Platform. They will be responsible for technical delivery of custom developments and ensure that the code developed is technically sound and scalable. They will also act as an advisor to junior resources with assistance and mentorship to ensure that the team adheres to a high standard or delivery.

Primary Responsibilities:

  • Translate functional requirements into technical requirements
  • Design and build high-performance, reusable, and reliable Apex code with best practices
  • Ensure the best possible quality of the application
  • Take ownership of project work and developing client relationships (should be a confident self-starter)
  • Identify bugs and align with requirements during debugging.
  • Write test classes for the class that you develop and ensure more than 80% code coverage
  • Test bug fixes to make sure they work as per requirements, then deploy them to production
  • Hands-on experience in administration setup, e.g., managing users, security controls, and data as well as creating roles, profiles, and reports.
  • Experience in designing custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements
  • Conducts ad hoc data analysis, providing insights and recommending innovative and effective improvements.
  • Periodically scheduled work efforts to assess and analyze operational process to find and implement new efficiencies.
  • Ongoing pursuit of industry knowledge, and sales force automation best practices, and trends as it pertains to marketing automation and campaign management.


  • Highly self-motivated contributor with proven track record of obtaining results without significant direct report authority assigning tasks.
  • Capability to manage multiple priorities and tasks simultaneously; Easily adapts to new or different changing situations, requirements or priorities
  • Interpersonal & relationship building skills: ability to work well as an individual and within a team
  • Personal drive to continually grow and enhance skills, knowledge, and scope of responsibilities
  • Demonstrates solid verbal/written communication, listening, communication skills with and ability to communicate across all employee and management levels
  • Displays a high degree of initiative and effective organization and time management skills
  • Strong analytical ability, and ability to work with data
  • Collaborative, adapts to the diverse interests, styles and perspective of key players
  • Excellent organizational skills and attention to detail
  • Detail & Quality oriented, self-directed, with problem solving ability
Requirements and Skills:
  • Bachelor’s degree is required
  • 3+ years of Salesforce Service Cloud experience
  • Experience in developing Apex Classes, Triggers, Visual force pages, Lightning component frameworks, writing Workflows, Integration, API.
  • Good experience in working on Eclipse IDE with Plug-in for writing business logic in Apex programming language.
  • Lightning component development, Lightning design development
  • Salesforce Service Cloud Certification is a must have.
  • Salesforce Marketing Cloud experience and certifications an advantage

  • Job Information

  • Industry
  • Computer Software
  • Office Locations
  • Work Setup
  • Work from home until further notice