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Patching Engineer

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  • Support & Operations
  • Remote Job

Job Description

We are looking for an individual who can demonstrate technical proficiency, has strong verbal and written communication skills, and has the desire to learn and be involved in maintaining the security of our clients through the patching process. The Patching Engineer handles managing and maintaining the patch management systems used to deliver Windows and third-party patches to our clients. The team has responsibility to provide support to internal staff as well as our clients in the utilization of these systems to manage and support their environments. The Patching Engineer will also be responsible for configuration tasks, troubleshooting issues as they arise, and creating documentation of processes when needed. This position requires the ability to work outside of normal business hours on nights and weekends as needed. 

RESPONSIBILITIES 

  • Onboarding new clients in systems we manage and sell. This includes 

  • Creating policies to apply settings consistently over the client’s endpoints 

  • Troubleshooting issues with the patching process, including installation failures 

  • Performing regular maintenance of our systems, including patch approval and maintenance of 3rd party patch catalogs 

  • Keeping up with education on new features to provide support and training to staff and clients 

  • Assist other team members with tasks outside of patching as time permits 


Requirements

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: 

  • Associate degree, technical degree, or equivalent work experience 

  • Excellent problem solver; able to resolve problems using analytical skills, technical expertise, event logs, or research 

  • Self-motivated, with the ability to work independently or in a team environment 

  • 3+ years desktop and server support experience 

  • Solid understanding of Microsoft patching schedules and methods 

  • Solid understanding and ability to solve issues with: Microsoft Active Directory Group Policy

  • Excellent written and oral communication skills 

  • Ability to articulate technical information and convey to non-technical people 

  • Excellent customer service skills 

  • Ability to work after-hours as tasks dictate 

  • Willingness to train, learn and educate others 

  • Detail oriented position requires a high attention to detail 

  • Ability to manage multiple tasks of varying priority 

TECHNICAL SKILLS: 

  • Broad knowledge of information technology processing systems, concepts, and methodologies. Demonstrated aptitude for learning new technologies. 

  • Experience working with Kaseya Patch Management, Reporting, Agent Procedures, and Policy Management 

  • Experience with Microsoft Windows Server and Workstation Operating Systems Experience troubleshooting server software configuration issues 

  • Experience with VMware vSphere & ESXi or Microsoft Hyper-V 

  • Experience with Group Policy administration Certifications


Benefits

A great talent deserves even greater compensation. We provide several benefits that you can enjoy as soon as you join our growing team. We take pride in delighting you with what you deserve. 

  • Work at the comfort of your home with the role being at a remote set up! 

  • Anticipate a regularization increase in your 6th month. 

  • One Time Signing bonus amounting to PHP 20,000 given on your first payout 

  • Client Retention Incentives amount to PHP 30,000 for every milestone earned. 

  • Utility Stipend of 1,500 per month 

  • Annual salary increases based on your performance. 

  • Tax-Free allowances incorporated in your pay.

  • Employee health is our top priority, so everyone gets a Medical and Life Insurance package on your 3rd month with us plus 2 dependents. 

  • We offer salary loans with 0% interest, payable in 2 months. 

  • Provide an opportunity for self-improvements like access to online training sites such as Udemy, Pluralsight, and other resources. Plus, training reimbursement to the online course or program you choose! 

  • Leave credits you can enjoy for vacation and travels with family because we believe that work-life balance matters! 

  • Company events and parties such as our huge Anniversary and Christmas Parties, and of course seasonal events such as Valentines, Halloween and so many more. 

  • Team outings and lunches every now and then to promote camaraderie in the team

  • Job Information

  • Industry
  • Computer Software
  • Office Locations
  • Work Setup
  • Work from home until further notice