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Level 1 Customer Service / Technical Support Representative

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Job Description

LOCATION: BACOLOD, Night Shift

We are looking for energetic customer-service oriented individuals who seek to make

a difference! The role is a support associate responsible for solving entry-level

technical problems for our clients. You  will work with end-users to ensure that they can access our client platforms, complete sales on the storefront, and do some level 1 troubleshooting to ensure that the user’s technology meets client minimum requirements.

RESPONSIBILITIES but are not limited to:

  • Respond to emails promptly and professionally.

  • Develop trusting relationships through client interactions.

  • Actively listens to customers to gain better understanding of their needs.

  • Assist customers by troubleshooting technical issues, asking questions as appropriate and providing information on the proper use of client products.

  • Use knowledge of company products and policies to assist and resolve customer

  • needs.

  • Document phone interactions and e-tickets in Salesforce with detailed information.

  • Escalate major issues to the Support Team Manager and/or Account Manager.

  • Collaborate with other team members and departments to facilitate delivery of support to clients.

REQUIREMENTS:

  • A minimum of 2 years of call center experience required

  • A minimum of 2 years of basic technical support experience required

  • A minimum of 2 years basic Microsoft Office experience required

  • A minimum of 1 year of basic Google Suite experience required

  • A minimum of 1 year of Salesforce experience preferred

  • Must be able to type 40 – 60 WPM

PERKS & BENEFITS

A great talent deserves even greater compensation. CoDev provides several benefits that you can enjoy as soon as you join our growing team. We take pride in delighting you with what you deserve.

  • Anticipate a regularization increase on your 6th month

  • Annual salary increase based on your performance

  • Utility Stipend Provided

  • Employee health is our top priority, so everyone gets a Medical and Life Insurance package on your 3rd month with us plus 2 dependents

  • We offer salary loans with 0% interest, payable in 2 months

  • Provide an opportunity for self-improvements like access to online training sites such as Udemy, Pluralsight, and other resources. Plus, training reimbursement to the online course or program you choose!

  • Leave credits you can enjoy for vacation and travels with family because we believe that work-life balance matters!

  • Company events and parties celebrated such as our huge Anniversary and Christmas Parties, and of course seasonal events such as Valentines, Halloween and so much more

  • Team outings and lunches every now and then to promote camaraderie in the team

  • Sports tournaments such as basketball, badminton, foosball, etc. are held yearly so you can showcase your sporty side!

  • Access to social media sites like Facebook, YouTube, Instagram and etc. on a given time

  • Express yourself by showcasing your sense of style at the office. Also, wear your most comfortable and lazy OOTD every last shift of the week

  • Job Information

  • Industry
  • Computer Software

  • Office Locations
  • Negros Occidental

  • Work Setup
  • Work from home until further notice