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Customer Success Representative / Lead (with AccountMate experience)

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Job Description

Client Information:
The client develops and implements operations software (dispatch, delivery, invoicing, route optimization) for our customers in the distribution and service industries.

Employer Value Proposition:

• Software business with three decades of success
• Growing company with opportunity for career advancement and greater responsibility
• Work/life balance with mutual respect for all members of the team Would you be a good candidate


    Requirements

    • Bachelor’s degree
    • Excellent listening, verbal and written communication skills 
    • Presentation style that commands respect, inspires confidence, and earns trust
    • Prior customer-experience roles
    • Candidate must be an excellent communicator and able to identify / prioritize customer challenges that arise
    • Candidate can listen to client requirements and translate them into our software capability and should be able to discern project “needs” vs customer “wants”.
    • Candidate should have a customer-service oriented mindset
    • Candidate will possess the ability to think conceptually, to lead with confidence, and to be the subject matter expert with Prism software.
    • Exhibit excellent time management skills when working with multiple companies.
    • Be able to work with a team and learn from feedback.
    • Communicate new business needs from client to the development team on time.
    • Contact and proactively update clients.
    • Be comfortable talking on the phone. You will speak with clients


    Benefits

    A great talent deserves even greater compensation. CoDev provides several benefits that you can enjoy as soon as you join our growing team. We take pride in delighting you with what you deserve.


    • Temporary Work-from-home set up. Machine will be provided.

    • Anticipate a regularization increase on your 6th month

    • Annual salary increase based on your performance

    • Employee health is our top priority, so everyone gets a Medical and Life Insurance package on your 3rd month with us plus 2 dependents

    • Provide an opportunity for self-improvements like access to online training sites. Plus, training reimbursement to the online course or program you choose!

    • Leave credits you can enjoy for vacation and travels with family because we believe that work-life balance matters!

    • Company events and parties celebrated such as our huge Anniversary and Christmas Parties, and of course seasonal events such as Valentines, Halloween and so much more

    • Team outing and lunches every now and then to promote camaraderie in the team

    • Sports tournaments such as basketball, badminton, football, etc. are held yearly so you can showcase your sporty side!

    • Access to social media sites like Facebook, YouTube, Instagram and etc. on a given time

    • Express yourself by showcasing your sense of style at the office. Also, wear your most comfortable and lazy OOTD every last shift of the week

    • Job Information

    • Industry
    • Computer Software
    • Office Locations
    • Philippines
    • Work Setup
    • Work from home until further notice